QBMC Out Patient Satisfaction Survey
This Questionnaire is about your most recent visit to the Out Patient Department.

We would appreciate your opinion about your experience during your visit in order to continually improve our service to our patients
Was it easy to make an appointment?
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Was your appointment changed to a later date by the hospital?
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In the reception area, could other patients overhear what you talked about with the receptionist?
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Did you have to wait long to see the Doctor?
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When you arrived at the Out Patient Department, how would you rate the courtesy of the receptionist?
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Did you have enough time to discuss your health or medical condition with the doctor?
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Did the doctor explain the reasons for any treatment or action in a way that you could understand?
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Did the Doctor listen to what you had to say?
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Who was the MAIN person, other than the doctor you saw? (check one only)
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Did you have confidence and trust in him/her?
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Were you given enough privacy when discussing your condition or treatment?
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Were you given enough privacy when examined or treated?
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Before you left the Out Patient Department, were you told what would happen next ( e.g. whether you needed another outpatient appointment, to see your GP etc.)?
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Was the main reason you went to the Out Patient Department dealt with to your satisfaction?
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In your opinion, how clean was the Out Patient Department?
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How clean were the toilets at the Out patient Department?
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Was liquid hand soap in a dispenser available in the toilets?
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Overall, Did you feel like you were treated with respect and dignity while you were at the Out Patient Department?
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Overall, how would you rate the care you received at the Out Patient Department?
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